Privacy & Cookie Policy
Last updated: 24/06/2026
1. Introduction
Ninaveli London Limited ("Ninaveli", "we", "us", or "our") respects your privacy and is committed to protecting personal information that we process in connection with our business activities. By interacting with any element of Ninaveli (including the website, social media profiles, advertisements, or any offline means such as communication with our employees), you acknowledge that you have read this Privacy Policy and understand what information we store, process, analyse, access, and use, as well as how we collect, and use, data, as described below. This Privacy Policy applies to customers, potential customers, business contacts, website visitors, and individuals who interact with Ninaveli.
2. Who We Are
Ninaveli London Limited is responsible for processing personal information described in this Privacy Policy.
- Email: [email protected]
- Address: 22-23 Arcadia Avenue, London, N3 2JU, United Kingdom
- Website: https://ninaveli.com
3. Information We Collect
We may collect and process different types of information depending on how you interact with Ninaveli. This may include:
- First name and last name
- Personal and business email addresses
- Personal and business telephone numbers
- Social media profile(s) and other contact information
- Company name, business address, personal website, and other business-related information
- Product enquiries, orders, purchase information, and purchase history
- Communications relating to products and services (which includes offline orders or communications).
When you interact with our business (including aspects such as social media profiles, websites, offline, etc.), we may collect technical information, including IP addresses, browser information, device information, actions taken on the website, social media profile, advertisement, or offline, cookies, and other website usage information. We also collect any information that you voluntarily provide when interacting with Ninaveli through online or offline channels.
4. How We Collect Information
We may collect information through: our website, social media platforms, direct messages or communications (which includes offline communications, such as those with our employees), email communications, phone calls, business enquiries, customer interactions, offline meetings and activities, marketing activities, business development activities, orders and purchases, and online sources. We may also receive, access, and process information through interactions with third-party platforms and services that support our business operations.
5. Cookies, Analytics and Advertising Technologies
We use technologies including Meta pixel and meta advertising technologies, Google Analytics, and other website analytics and advertising technologies that may be used from time to time. These technologies collect data relating to how individuals interact with our website, advertisements, and social media profiles (such as visits, advertisements viewed, actions taken, and performance metrics). Ninaveli may store, collect, access, analyse and use certain information made available through these services for advertising, analytics, measurement, audience understanding, and business improvement purposes.
6. How We Use Information & Legal Bases
We may use information for business, operational, marketing, advertising, communication, and relationship management purposes. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Consent: Required for website cookies, Meta Pixel tracking, and Google Analytics performance management.
- Performance of a Contract: Necessary to process and manage your offline orders, transactions, billing, and logistics.
- Legitimate Interests: Necessary to conduct B2B marketing, corporate direct outreach, identify potential business opportunities, and maintain professional relationships.
7. Marketing and Communications
We may contact individuals regarding our products, services, business updates, or relevant opportunities through methods including email, direct messages, telephone calls, and other communication methods.
8. Sharing Information With Third Parties
We may share information with third parties, including:
- Advertising and Analytics Providers: Including Google and Meta, who may access, process, store and use information provided to them.
- Technology and Storage Providers: Including cloud storage providers, internal business systems, and CRM systems.
- Shipping and Logistics Providers: Where required to fulfil and deliver offline orders, we share relevant delivery details and addresses.
- Other Service Providers: Who assist us with business operations, communications, administration, and other legitimate business activities.
9. Storage and Security of Information
We take reasonable measures to protect information from unauthorised access, loss, misuse, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
10. International Processing of Information
Because Ninaveli operates internationally, information may be processed or accessed across different countries, including the United Kingdom and other global locations where our service providers operate. We take reasonable steps to ensure information is handled appropriately and in accordance with applicable privacy requirements.
11. Data Retention
We retain information for as long as reasonably necessary for the legitimate business purposes described above. When information is no longer required, we may securely delete or anonymise it.
12. Your Rights
Depending on applicable laws, you may have rights relating to your personal information, including requesting access, correction, deletion, or restriction of processing, as well as objecting to certain processing activities. Requests can be made by contacting [email protected].
Third-party providers have their own tools for managing information. To manage your tracking choices directly, you can use the following consumer tools:
- To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.
- To manage Meta advertising preferences, you can adjust your settings via your Facebook Ad Preferences.
13. Business-to-Business and Age Restrictions
Our website, social media channels, and services are intended strictly for business entities and professionals acting in a professional capacity. We do not knowingly collect personal data from individuals under the age of 18.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services. Any updates will be posted on this page with the revised date.
15. Contact Us
If you have questions regarding this Privacy Policy or how Ninaveli processes information, please contact [email protected].
Ninaveli London Limited
22-23 Arcadia Avenue, London, N3 2JU, United Kingdom